Looking For A Dementia Care Home in Hastings?
When it's no longer practical to live at home...
If you've reached the stage where it's no longer practical or safe to continue to look after your loved one at their home, Mountside is perfectly placed to support their needs in a calming and loving environment.
However, choosing a care home is a big step for anyone, especially for someone who is living with dementia, and you are bound to have lots of questions about what their life there will be like. So we've detailed below a few of the most common questions we get asked to help you get a full picture of what they can look forward to.
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What is the home like?
A truly wonderful place combining the best of traditional style with modern convenience and facilities and set in a peaceful, leafy residential location.
Location & Surrounds
Mountside is set in its own extensive grounds in a peaceful, leafy residential suburb of Hastings. There is ample car parking in our own car park at the front of the building while the rear is dedicated to extensive and immaculately manicured lawns and gardens. The garden is surrounded by mature trees and bushes, is very private and well known locally for our floral displays.
The home is close to many local amentities such as newsagent, hairdresser, chemist and the local church, which is actually on the same street. The sea front of Hastings is a short 10 minute drive away and makes a great location for a family day out when you come to visit your loved one.
Alexandra Park is just a short walk away and is a lovely place to go if your loved one wants a change of scenery without going far. There are many places locally to eat out if they fancy a meal out while trips into the town centre of Hastings are easy as we are on a regular bus route.
Inside & Accomodation
Mountside is a 52 room home that combines the best of traditional building design with a superbly equipped modern extension. Both areas of the building have dining rooms and there are three living rooms meaning your loved one will have plenty of choice when it comes to eating, relaxing and engaging in the many dementia friendly activities on offer.
The living room in the new extension features wonderful views over the local valley while the tradional rooms have the wonderful spaciousness and light that only tradional high ceilings and tall windows can provide. Plenty of light and calming views of nature are especially important to help those living with dementia to easily get about and to remain calm and relaxed .
The living room in the new extension also provides access to the decked terrace built onto the side of the building which is a real sun trap and is a very popular place to meet and chat or to have a nice cup of tea.
The home has a lift to ensure that even if your loved one chooses an upstairs room, they can still easily come down when ever they wish at the push of a button. And our staff are always on hand to provide assistance if necessary.
I cannot speak highly enough about the care she is receiving
My mum has been a resident in Mountside for the past 11 years and I cannot speak highly enough about the care she is receiving. The staff are very professional but also very caring.
During this Covid pandemic, they have gone above and beyond to ensure that all the residents have been extremely well looked after, at a time which has been very distressing to them as they have not been able to receive visitors in person. The management and staff, through their prompt action in locking down very early, have ensured that all of our vulnerable relatives have stayed safe and for this, we will be eternally grateful.
They have kept the residents’ spirits up with additional entertainment and treats and they have kept us informed every step of the way by email, Facebook videos and pictures and have enabled us to contact mum on FaceTime. My family and I are all so glad that mum is a resident in such a lovely, caring home where we know she is safe and very well looked after.
Is there a garden?
Yes! In fact your loved one will be surrounded by gardens for them to enjoy.
The home is situated in its own extensive grounds and has gardens to the front and rear.The grounds are mainly grass covered which is perfect for taking relaxing strolls in the spring, summer and autumn. We also have a gardening club which your loved one is welcome to join if they like gardening and want to maintain this wonderfully relaxing and therapeutic activity.
The rear garden has a lovely decking area built onto the side of the new extension. This is set above the garden and has a great view of the surrounding area. Your loved one can sit out here in the summer months at one of the tables enjoying an afternoon tea, basking in the sun and taking in the lovely views.
In summer we put out tables which we use for summer picnics. These may be with fellow residents and staff but they are also the perfect outside location for you and your family to spend time with your loved one and have your own picnic. In the summer events and fetes can also be held in the grounds.
As you can imagine the garden is full of birds, squirrels and other wildlife so there's always something to see while your relaxing outside with a cup of afternoon tea and some cakes or even by the light of a silvery moon through the windows in the winter.
What will their room be like?
There are a variety of room styles, shapes and sizes at Mountside so you'll be able to choose something that is exactly in line with your taste and budget. The original building has traditional rooms with high ceilings and large windows while the new extention has great views of the garden and surroundings.
Whichever they choose, your loved one's room will be tastefully decorated comfortable and well equipped with everything they need for daily life.
This is their home so we'd love them to bring their own ornaments, treasured mementos and small furniture items to make their room feel comfortably familiar. We'll even decorate it in line with their personal taste to truly make it feel like home if they'd like.
How do I know my loved one will be well looked after?
Honestly, one of the most difficult things you'll encounter when looking for a suitable care home for your loved one is judging how good the care they provide is. Of course, everyone says they provide excellent care, but how do you really know they do?
Here are a few very good indicators that we recommend you check for each care home you're interested in.
Every care home in England is rated by the CQC (Care Quality Commission), the Government's inspection body, and given a rating of Inadequate, Requires Improvement, Good or Outstanding. As you can see below, Mountside is rated as Good.
www.CareHome.co.uk - Families can rate care homes in 12 different categories as shown below
The reviews are all independantly verified by carehome.co.uk and so are very trustworthy. The home is then given an overall score out of 10 which is a very good indicator of the level of care provided as well as the facilities. Mountfield has a very high satisfaction score. Please click here to view our latest reviews.
Facebook - Every care home should have a Facebook page, on which anyone is free to leave a review. Please click here to see the latest reviews of Mountside on our Facebook page
Google Business Page - Search Google for the name of the care home you're interested in and their Google Business page will show. Anyone can also leave a review on here as shown on our Google Business page here.
There are many other places where reviews for a care home can be found, but these three will give you a very good idea of the standard of care from a variety of different people.
All good care homes should have a variety of different activties, entertainment, trips out, visitors and events happening throughout the year. Look out for a news or blog section on their website where details of these are published for families and friends to see and enjoy. They'll also give you a great idea of the experience your loved one is likely to have at the home. You can visit our own blog section by clicking here. If the care home's website has no news section, or if there are no regular updates, that's good indicator that things in the home are not as they should be.
As we mentioned above, all care homes should have a Facebook page. It's a great way to keep friends and family of residents upto date with what's happening and to show them all the great things that are going on in the home, especially when they can't come and take part themselves.
Like the news and blog section it's also a great way for you to see how virbrant and active the home is and what sort of life your loved one will have there. We'd love you to visit our Facebook page and to connect with us by Liking the page. Just click here now.
How will they spend their day?
There's always something going on at Mountside to keep your loved one enjoying life.
Our activity co-ordinator has a wealth of experience and will provide therapeutic experiences for your loved one as part of group or one to one sessions. They also organise an excellent and varied programme of dementia friendly entertainment, activities, trips and pampering which your loved one can take part in and enjoy throughout the year (and you're very welcome to join us too).
Just some of the many things your loved one can look forward to at Mountside
We all need a little pampering to keep on top form so your loved one will also be able to take advantage of our hairdressing, optician and chiropodist services. And for the spirit we regularly attend the local church which is literally just down the road.
Take a look at our blog to see some of the recent activities and events at Mountside
Very special birthday celebrations
Why music is so important in dementia care
Another lovely outdoor performance
Will they enjoy the food?
Our dedicated catering team, led by our two long serving chefs, prepare a variety of delicious and nutritious meals that will have your loved one eagerly anticipating every meal time. Ingredients are sourced locally, freshly prepared daily and served in a choice of 2 spacious and airy dining rooms. These are the hub of the home and everyone looks forward to both the food and the chance to have a natter and a catch up with friends and staff members.
Dining at Mountside: Breakfast, Lunch & Dinner plus everything in-between
If your loved one has special dietary requirements we'll make sure they're accommodated and there are always alternatives if ever they don't like something that's on the day's menu. Similarly, although the catering team take great care to ensure everything is fresh, your loved one can have whatever they want (so don't worry about that special hankering for Angel Delight or Heinz Cream of Tomato, it's no problem!).
You can also rest assured that all the food is prepared in the safest, most hygienic environment since Mountside continues to maintain its long held 5 Star food hygiene rating.
In the warmer months your loved one can join many of our residents who take tea and cakes out on to the decked terrace area to enjoy the sunshine, the view and a natter with friends.
However, within a week that all changed and he loved it!
A very dear friend was admitted last month he had to move from another care home, but due to the increase in fees/new management, he could not afford to stay although he was very happy there.
Moving to Mountside Residential Home was, therefore, distressing for him. However, within a week that all changed and he loved it! The care is beyond expectation, the food/meals are freshly cooked and delicious. The activities are planned throughout each month. My friend could not be happier and we as family and friends are absolutely delighted. Thank You.
Who will be looking after them?
We believe our staff is the best in East Sussex. You'll be hard pressed to find a more dedicated and caring group of people and that includes all the adminstration and maintenance staff as well as the front line care team.
We believe this is down to a number of things.
First, we go to great lengths to employ nice people, rather than employing people to be nice. You can always give staff more training but you can't change their fundamental character and it's this that is the driving factor in producing exceptional levels of care.
Second, the average length of service of our staff is very long with many having been with the home for many years. So your loved one will quickly get to like know and trust their carers and they'll see the same faces day in and day out. Providing care often involves intimate tasks so this bond between your loved one and their carers is super important, especially when they are lving with dementia. The last thing they'll want in these situations is the confusion and embarassment of a constant stream of strangers tending to them, as is the case in the many care homes where there is high staff turnover.
What should I do now?
The best way to find out if Mountside is the right place for you is to come and visit. We’d be delighted to meet you and to show you around the facilities. You’re welcome anytime though it’s best to phone ahead to ensure the Home Manager is on site if you'd like to have a confidential chat with her about your requirements.
For further information or to arrange a personal guided tour please call us on 01424 233673, email us at firstname.lastname@example.org or click on one of the buttons below to select your preferred option.
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P.S. Mountside is a very much sought after home with limited rooms. To avoid disappointment we recommend calling at your earliest convenience to arrange a visit or to secure your room.