Looking For A Residential Care Home In Hastings?
What will life be like for your loved one at Mountside?
Moving into a residential care home is a big step for anyone and you and your loved one are bound to have lots of questions about what their new life there will be like. So we've detailed below a few of the most common questions we get asked to help you get a full picture of the wondeful life they can look forward to at Mountside.
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What is the home like?
A truly wonderful place combining the best of traditional style with modern convenience and facilities.
Location & Surrounds
Mountside is set in its own extensive grounds in a peaceful, leafy residential suburb of Hastings. There is ample car parking in our own car park at the front of the building while the rear is dedicated to extensive and immaculately manicured lawns and gardens. The garden is surrounded by mature trees and bushes, is very private and well known locally for our floral displays.
The home is close to many local amentities such as newsagent, hairdresser, chemist and the local church, which is actually on the same street. The sea front of Hastings is a short 10 minute drive away and makes a great location for a family day out when you come to visit your loved one.
Alexandra Park is just a short walk away and is a lovely place to go if your loved one wants a change of scenery without going far. There are many places locally to eat out if they fancy a meal out while trips into the town centre of Hastings are easy as we are on a regular bus route.
Inside & Accomodation
Mountside is a 52 room home that combines the best of traditional building design with a superbly equipped modern extension. Both areas of the building have dining rooms and there are three living rooms meaning your loved one will have a choice of eating, relaxing and having fun in traditional elegance or modern convenience. The living room in the new extension features wonderful views over the local valley while the tradional rooms have the wonderful spaciousness and light that only tradional high ceilings and tall windows provide.
The living room in the new extension also provides access to the decked terrace built onto the side of the building which is a real sun trap and is a very popular place to meet and chat or to have a nice cup of tea.
The home has a lift to ensure that even if your loved one chooses an upstairs room, they can still easily come down when ever they wish at the push of a button. And our staff are always on hand to provide assistance if necessary.
Is there a garden?
Yes! In fact your loved one will be surrounded by gardens for them to enjoy.
The home is situated in its own extensive grounds and has gardens to the front and rear. The grounds are mainly grass covered which is perfect for taking relaxing strolls in the spring, summer and autumn. We also have a gardening club which your loved one is welcome to join if they like gardening and want to maintain this wonderfully relaxing and therapeutic activity.
The rear garden has a lovely decking area built onto the side of the new extension. This is set above the garden and has a great view of the surrounding area. Your loved one can sit out here in the summer months at one of the tables enjoying an afternoon tea, basking in the sun and taking in the lovely views.
In summer we put out tables which we use for summer picnics. These may be with fellow residents and staff but they are also the perfect outside location for you and your family to spend time with your loved one and have your own picnic. In the summer events and fetes can also be held in the grounds.
As you can imagine the garden is full of birds, squirrels and other wildlife so there's always something to see while your relaxing outside with a cup of afternoon tea and some cakes or even by the light of a silvery moon through the windows in the winter.
So happy that he managed to get another year of being himself again after struggling so much at home
My brother lived at Mountside for a year, and I have to say, it was great to see him so happy and relaxed. It was very sad for us that he had to move to a home, but once he had settled, it had brought back his old glow and charm. He always said he was well cared for, and the building was beautiful.
We are so happy that he managed to get another year of being himself again after struggling so much at home. He always loved the weekly bingo!
What will their room be like?
There are a variety of room styles, shapes and sizes at Mountside so you'll be able to choose something that is exactly in line with your taste and budget. The original building has traditional rooms with high ceilings and large windows while the new extention has great views of the garden and surroundings.
Whichever they choose, your loved one's room will be tastefully decorated comfortable and well equipped with everything they need for daily life.
This is their home so we'd love them to bring their own ornaments, treasured mementos and small furniture items to make their room feel comfortably familiar. We'll even decorate it in line with their personal taste to truly make it feel like home if they'd like.
How do I know my loved one will be well looked after?
Honestly, one of the most difficult things you'll encounter when looking for a suitable care home for your loved one is judging how good the care they provide is. Of course, everyone says they provide excellent care, but how do you really know they do?
Here are a few very good indicators that we recommend you check for each care home you're interested in.
www.CareHome.co.uk - Families can rate care homes in 12 different categories as shown below
The reviews are all independantly verified by carehome.co.uk and so are very trustworthy. The home is then given an overall score out of 10 which is a very good indicator of the level of care provided as well as the facilities. As you can see below, Mountfield has a very high satisfaction score.
Facebook - Every care home should have a Facebook page, on which anyone is free to leave a review. Please click here to see the latest reviews of Mountside on our Facebook page
Google Business Page - Search Google for the name of the care home you're interested in and their Google Business page will show. Anyone can also leave a review on here as shown on our Google Business page here.
There are many other places where reviews for a care home can be found, but these three will give you a very good idea of the standard of care from a variety of different people.
All good care homes should have a variety of different activties, entertainment, trips out, visitors and events happening throughout the year. Look out for a news or blog section on their website where details of these are published for families and friends to see and enjoy. They'll also give you a great idea of the experience your loved one is likely to have at the home. You can visit our own blog section by clicking here. If the care home's website has no news section, or if there are no regular updates, that's good indicator that things in the home are not as they should be.
As we mentioned above, all care homes should have a Facebook page. It's a great way to keep friends and family of residents upto date with what's happening and to show them all the great things that are going on in the home, especially when they can't come and take part themselves.
Like the news and blog section it's also a great way for you to see how virbrant and active the home is and what sort of life your loved one will have there. We'd love you to visit our Facebook page and to connect with us by Liking the page. Just click here now.
Every care home in England is rated by the CQC (Care Quality Commission), the Government's inspection body, and given a rating of Inadequate, Requires Improvement, Good or Outstanding.
How will they spend their day?
There's always something going on at Mountside to keep your loved one enjoying life.
Our activity co-ordinator has a wealth of experience and will provide therapeutic experiences for your loved one as part of group or one to one sessions. They also organise an excellent and varied programme of entertainment, activities, trips and pampering which your loved one can take part in and enjoy throughout the year (and you're very welcome to join us too).
Just some of the many things your loved one can look forward to at Mountside
We all need a little pampering to keep on top form so your loved one will also be able to take advantage of our hairdressing, optician and chiropodist services. And for the spirit we regularly attend the local church which is literally just down the road.
Take a look at our blog to see some of the recent activities and events at Mountside
Will they enjoy the food?
Our dedicated catering team, led by our two long serving chefs, prepare a variety of delicious and nutritious meals that will have your loved one eagerly anticipating every meal time. Ingredients are sourced locally, freshly prepared daily and served in a choice of two spacious, well equipped and airy dining rooms. These are the hub of the home and everyone looks forward to both the food and the chance to have a natter and a catch up with friends and staff members.
Dining at Mountside: Breakfast, Lunch & Dinner plus everything in-between
If your loved one has special dietary requirements we'll make sure they're accommodated and there are always alternatives if ever they don't like something that's on the day's menu. Similarly, although the catering team take great care to ensure everything is fresh, your loved one can have whatever they want (so don't worry about that special hankering for Angel Delight or Heinz Cream of Tomato, it's no problem!).
You can also rest assured that all the food is prepared in the safest, most hygienic environment since Mountside continues to maintain its long held 5 Star food hygiene rating.
In the warmer months your loved one can join many of our residents who take tea and cakes out on to the decked terrace area to enjoy the sunshine, the view and a natter with friends.
My Dad's room is lovely and the food is wonderful
Mountside is a friendly care home with caring staff. The staff is always happy to speak to me if I have any concerns. They give me regular updates. My Dad's room is lovely and the food is wonderful. The manager is a very caring man.
Who will be looking after them?
We believe our staff is the best in East Sussex. You'll be hard pressed to find a more dedicated and caring group of people and that includes all the adminstration and maintenance staff as well as the front line care team.
We believe this is down to a number of things.
First, we go to great lengths to employ nice people, rather than emploting people to be nice. You can always give staff more training but you can't change their fundamental character and it's this that is the driving factor in producing exceptional levels of care.
Second, the average length of service of our staff is very long with many having been with the home for many years. So your loved one will quickly get to like know and trust their carers and they'll see the same faces day in and day out. Providing care often involves intimate tasks so this bond between your loved one and their carers is super important. The last thing they'll want in these situations is the embarassment of a constant stream of strangers tending to them, as is the case in the many care homes where there is high staff turnover.
What should I do now?
The best way to find out if Mountside is the right place for you is to come and visit. We’d be delighted to meet you and to show you around the facilities. You’re welcome anytime though it’s best to phone ahead to ensure the Home Manager is on site if you'd like to have a confidential chat about your requirements.
For further information or to arrange a personal guided tour please call us on 01424 424144, email us at email@example.com or click on one of the buttons below to select your preferred option.
Would you like a brochure?
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P.S. Mountside is a very much sought after home with limited rooms. To avoid disappointment we recommend calling at your earliest convenience to arrange a visit or to secure your room.